Emotional Intelligence In the Workplace – The Way of the Future
Emotional and behavioral problems cost organizations thousands of dollars in lost productivity and increased turnover. In today’s business environment, having the ability to manage emotions and thrive under pressure is not an optional skillset. When your employees learn to be emotionally solid professionals their performance and reputation both improve. In this session individuals will learn:
- What types of interactions push your buttons and why
- How to keep other people’s negativity from bringing you down
- Overcome mental and emotional blocks to achieving higher levels of success
- Change your emotional responses using the latest brain science techniques
- Build a reputation as an unshakable professional, even in times of crisis
How To Be a Supervisor Everyone Wants To Work With
We have all had that supervisor who made us want to work hard and go the extra mile. By learning the secrets to their success managers can gain more than supervisory skills, but the tools needed to establish credibility, confidence and composure. After this class supervisors will be able to:
- Start off on the right foot, whether promoted from within or recruited from outside.
- Build professional relationships that foster cooperation
- Set realistic goals that challenge without killing motivation
- Give effective praise in accordance with the science of behavioral psychology
- Provide negative feedback without killing morale
- Delegate effectively as part of an ongoing development plan
Coaching and Training Winning Teams
Successful, high functioning teams do not happen by accident. Instead, they are led to greatness by a highly skilled, highly effective coach. Coaching is a skill that will allow you train and motivate diverse groups of people to top performance. In this class your team leaders will discover:
- The tools needed to transfer skills and knowledge from themselves to others
- Ongoing ways reinforce coaching and training
- The best ways to root out causes of non-performance
- The art of using peer pressure in a positive, team environment
- What to do with the bad apple – coach ‘em up or coach ‘em out
- Individual and team rewards that work
Understanding Generational Differences
Today we have a generationally diverse workplace that has experienced an unprecedented amount of social, political and technological change. Having the ability to reach across the generations and build relationships is a skill that will increase both credibility and influence. Regardless of what generations your organization employs or serves, you will:
- Gain insight into how to best work with a generationally diverse group
- Build bridges across generations by finding commonalities and complementary skills
- Understand the generations as customer, client, patient, etc.
- Lead older/younger workers effectively
- Reduce unnecessary generational conflict and negativity
- Utilize each generations’ strength to strengthen the whole company
Adapting and Leading Through Times of Change
“That’s the way we’ve always done it,” is the kiss of death in today’s workplace. We are experiencing more change at a faster rate than ever before and being able to adapt quickly while helping others do the same is essential to survival. This course can be adapted for individuals or managers so that everyone can:
- Understand why change is so difficult, even positive change
- Explore how different personalities react to change and how to respond
- Move blocks to quick adaptation in self and others
- Use tools of influence to help employees and/or coworkers embrace change more readily
- Express concerns or criticism in a professional, helpful manner
Practical Approaches to Conflict Resolution
Conflict is a natural part of life, yet most people either avoid it until they explode, or tolerate the problem while complaining to anyone who will listen. We can do better. After this course, attendees will have the skills to deal with a broad range of conflicts successfully by:
- Differentiating between different and difficult
- Recognizing and resolving small problems before they get big
- Handling different types of conflict with custom tools
- Creating agreement using positive influence
- Detaching from unsolvable conflicts in a healthy way
Professional Communication for a Modern Workplace
In today’s workplace technology has moved faster than etiquette and casual work environments reign. However, be it email, text, IM, phone or face to face, we still must be responsible for making sure our message is not just received, but understood. Skillful communication across personalities, gender, generations, language barriers and cultural differences is critical to high performance. Following this course, you will:
- Understand your own communication style with its strengths and weaknesses
- Become skilled at “listening to understand” and avoid making assumptions
- Assess someone else’s communication style through observation and adjust accordingly
- Communicate effectively regardless of gender, generational or cultural differences
- Exude confidence when presenting ideals to peers and executives alike
- Avoid unnecessary conflict and resolve small misunderstandings before they get out of hand
Deal with Chronically Difficult Employees
Being able to deal with difficult personalities can lead you to higher levels of success and respect. Do not let impossible people ruin your day, your job or your organization. Whether you are a new or seasoned manager, this class with help you:
- Understand what motivates difficult people (it’s not what you think!)
- Ensure you are not engaging in behaviors that could be seen as difficult by others
- The role of mental illness in some chronic problems and how to recognize it
- Counteracting excuses, manipulation and benefit abuse
- Managers: Know how and when to terminate before they infect the whole team
Customer Care for Your Industry/Organization/Company
For profit? Nonprofit? Government? No matter the nature of your business, chances are good there’s a customer service component to it. This class takes customer service standards and further customizes them to your specific customer goals. Your staff will be able to:
- Define and understand customer service expectations
- Apply single point of contact versus relationship based service as it applies to your organization
- Read customer communication style and adjust service accordingly
- Use face to face, telephone and email effectively to communicate with customers
- Handle complaints and angry customers professionally
Keep Your Workplace Safe: Handling Aggression, Bullying and Violence
Unfortunately we are seeing a rise in workplace bullying and violence. While still statistically rare, violence in particular has people on edge and wondering what their companies are doing to keep them safe. Ignoring this somewhat emotionally charged reality can be dangerous and expensive. In this class both manager and individuals can feel more empowered to:
- Deal with aggression, bullying and violence
- Recognize potential problems with coworkers and employees
- How to report and investigate suspicious behavior
- Respond when an employee is a victim of domestic violence
- Survive an active shooter event, should one occur
Be a Powerful, Persuasive, Positive Presenter
For many the idea of public speaking elicits feeling of fear or even terror. However, the further you get in your career the more likely it is you will be presenting. Whether it’s running a staff meeting, delivering a sales presentation or speaking in front of a large audience, being able to keep command of the room and demonstrate your expertise is essential to leadership success. In this class participants will:
- Get a handle on those pesky nerves
- Learn to build credibility with an audience quickly
- Develop content that engages and inspires
- Deal with hijackers, hecklers and other saboteurs
- Use storytelling and humor to keep audiences listening
~Custom Titles Also Available~